Product Manager

E2yx7hwp 400x400 Talkdesk | San Francisco


Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes’ Next Billion Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,200+ customers from DoorDash, Box, Betterment to Shopify, Talkdesk is disrupting a $22 billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are a world-class Product Manager and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities:

  • Contribute to the vision and design of a next generation call center platform
  • Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
  • Create processes to capture, analyze, leverage and share customer insights
  • Collaborate with team members to craft solutions to meet customer needs
  • Evangelize ideas that will help to resolve customer problems
  • Work with engineering, marketing and sales to build business use cases and define requirements/wireframes for new feature enhancements, products and services
  • Help to prioritize the product roadmap with engineering, design, marketing and sales
  • Document product functionality
  • Collaborate with marketing to launch new services, features and enhancements effectively
  • Facilitate sales through training and creation of collateral materials for new product launches and features

Requirements:

  • Bachelor’s degree in business, engineering or related field required
  • 4+ years work experience as a product manager
  • Knowledge and use of formal Quality Assurance processes
  • Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages is preferred
  • Ability to adapt to rapidly changing technologies and business needs
  • Understand the development and implementation of large-scale, complex applications in a call center technology environment
  • Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
  • Excellent verbal and written communication skills
  • Proven ability to take initiative, use consultative skills and build strong, productive relationships

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
APPLY FOR THIS JOB

Recommended Jobs: