ITX Systems Manager

Cxp6bc5r 400x400 Airbnb | San Francisco

The IT Systems Engineering Manager will lead a team of System Engineers responsible for designing, building, and improving Airbnb’s IT Systems comprising of: Application Hosting (cloud and on-prem), Single Sign-on, Directory Services, SaaS administration, and Client/Endpoint management. We are looking for someone with a technical background, customer focused, and with demonstrated business acumen who can get things done, provide technical direction, and develop a team of systems engineers.


  • Define, manage, and update the worldwide IT Systems strategy and roadmap.
  • Own and manage the security posture of all IT Systems portfolio.  Meet or exceed all security SLAs for patching and remediations.
  • As the ultimate owner of the supportability of your services, you will work with our IT Operations team and other IT Engineering teams to ensure we build with operations in mind.
  • Oversee the scalability and refresh of systems infrastructure and core services
  • Manage vendor relationships including SLAs and project deliverables with the appropriate support organizations
  • Interface with end-user support organization on implementation of support models and system integration/automation of manual tasks and processes to improve efficiency.
  • Owner of IT CD/DevOps Tooling and System/Configuration Management Automation
  • Responsible for compliance controls implementation, oversight and audit
  • Communicate plans, status, and issues to management on a regular basis
  • Plan and evaluate work of technical and other support staff
  • Forecast and manage to budget.


  • Experience running Single Sign-on for a large organization
  • Familiarity with CI/CD tooling, DevOps concepts, Infrastructure as Code
  • Experience implementing and running a configuration management platform (Ansible, Puppet, Chef)
  • Experience running datacenter workloads in the cloud at scale (GCP, AWS, or Azure)
  • Experience running datacenter workloads on-prem (VMware)
  • Working knowledge of Terraform and Jenkins is strongly preferred

  • Experience building and managing global IT infrastructure, systems and services in high-growth companies
  • BS in Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
  • 10+ years of industry experience with Engineering and Operational focus
  • Demonstrated understanding of system security including risk management and compliance
  • Experience managing VARs, Carrier Vendors and/or Managed Services Providers
  • Proven ability to manage and develop a technical team of Engineers
  • Ability to communicate effectively both verbally and in writing with technical and non-technical people. Skilled in writing concise, understandable, technical documentation
  • Ability to work independently, keeping track of a number of continuing problems, requests, and projects
  • Strong negotiation and problem solving skills. A track record of delivery.  
  • Ability to provide technical leadership and mentoring of staff

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