digital product manager, Starbucks Technology

Qe0psztk 400x400 Starbucks | Seattle, WA 2018-06-15


Come be a member of the team that is shaping the future of how Starbucks digitally engages and extends its relationship with its customers.

In our quest for connecting customers to Starbucks products they love, the Marketing Technology Platform and Personalization Team plays a critical role by shaping and managing customer identity, customer engagement data, customer and device relationships at web scale; enabling functional services, algorithm science and data analytics to make relevant data driven decisions during a customer's Starbucks experience.

We are looking for an outstanding Product Manager to define and guide the scope, definition, and execution over a number of strategic opportunities ahead. Specifically, you will work collaboratively with business stakeholders and cross-functional technology teams, in an agile multi-discipline environment to create technology solutions that enable the delivery of engaging and relevant experiences to Starbucks customers.

Key responsibilities include:
Executes marketing technology vision by creating cross-functional alignment of priorities
Takes ownership of the product / feature from concept to finish
Facilitates product planning through day to day collaboration and decision making with a cross-functional team including technical product managers, architects, developers, designers and business or subject matter representatives
Designs and drives capability assessments to inform product requirements and influence product design and experience
Defines, analyzes and presents KPI’s that measure and benchmark product success
Performs validation of feature against goals; plans and facilitates user review/acceptance testing
Recommends and plans innovative capability approaches to meeting business and customer goals
Drives optimization and process improvements between product, engineering, design and delivery
Maintains product backlog and leads regular prioritization with business owners and leadership
Above all else, you are expected to manage the inevitable change over the lifecycle of an initiative; lead with vision, plan with foresight, execute with precision, and handle change with grace. Help us make it happen.

Experience Required:
Product management for large scale digital/software products 
(5-7 years) 
Cross-functional team leadership experience (5-7 years) 
Experience with marketing technology/advertising 
technology (3- 5 years) 
Proven Ability to use data and analytics tools 
to drive product planning and prioritization (Google 
Analytics, Omniture, Sitecatalyst, Email 
analytics, DMP tools, etc.) (2 years) 
Good communicator, self-driven and work well with and through partner teams 
Listens / curious / adaptable / collaborative 
Results oriented / bias towards action 
Works across multiple disciplines / manage multiple priorities 
Able to understand complex interdependencies of product delivery ADDITIONAL REQUIREMENTS 
Experience working on software and/or service-based products as a product manager 
Strong ability to effectively manage and drive product roadmap 
Exceptional analytical aptitude and attention to detail 
Solution-oriented, problem solving approach to engaging with team members. 
Experience working in matrix organizations Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
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