Digital Product Manager

D2xwzxfp 400x400 Blue Shield of CA | San Francisco

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. 

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

Blue Shield of California is looking for a Digital Product Manager to help us transform the member web experience. This role will report to the Senior Product Manager and manage at least one Product Owner. In this role you will work as part of a cross-functional team of designers, developers and marketers. Together you will design, build and roll-out products that help Blue Shield deliver on its mission of ensuring that all Californians have access to high-quality health care at an affordable price.

Your Responsibilities:

  • Define and drive a member-facing product strategy for the web
  • Develop a deep understanding of our digital customer experience, while identifying and filling existing digital product gaps
  • Assess quantitative and qualitative data that can be translated into product deliverables (Data-Driven) with measureable KPIs
  • Prioritize improvements and activities based on business and customer impact
  • Advocate internally and externally to build awareness and understanding of Blue Shield’s digital products
  • Manage and mentor Product Owners 

Qualifications Your Experience:

  • 5+ years of product experience 
  • Proven track record of delivering consumer-facing digital experiences
  • Ability to work with scrum/agile teams and manage story backlogs in JIRA or similar products
  • Strong written and verbal communications
  • Willingness to work collaboratively with a diverse set of stakeholders in a matrixed organization
  • Digital or Tech experience; prior Health Care experience a plus
  • Bachelor’s Degree; Masters a plus

Job: eBusiness
Primary Location: United States of America-California-San Francisco
Organization: Customer Experience
Schedule: Full-time
Job Posting: Nov 17, 2017, 11:04:23 PM 

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

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